Change succeeds when leaders lead change well. Unfortunately, many leaders say things that are not supported by their actions. Have you heard that “actions speak louder than words?” As you can sense from the Dilbert comic strip below, there is more to change leadership than saying the right words.
Everything that the pointy head boss said is technically correct. However, it’s obvious from his employee’s reaction that they did not believe what he said. What you say and what you do must match or you create mistrust and resistance.
If you are leading a change, 7 Change Leadership Behaviors points out critical change leadership or sponsor behaviors.